Terms of service

1. Who these terms bind

They are between legal entity ("we") and the organisation whose account is created ("you"). Whoever accepts them warrants that they may bind that organisation.

2. The service

GaugeSeal reads metadata and activity from the BI platforms you connect, evaluates each report against the contracts you declare, and presents the result in the product and in a weekly email.

It reports what it observed against what you declared. It is not a guarantee that a report is correct, complete or safe to rely on, and it does not replace your own controls. Where evidence has not reached us we say so rather than judge — acting on the output stays your decision.

3. Accounts

Sign-in is a link emailed to an address. Everyone you invite to your account can see everything in it: there is one role. Keep the invited set to people who should have it, and remove members who leave — both are things you can do without us.

4. Your data, and our role

Your data stays yours. We process the personal data in it as your processor, on the terms of the data processing agreement, which forms part of these terms and prevails over them on any question of data protection. We do not use your data to train a model, to build a benchmark, or for any purpose other than providing the service to you.

5. The access you grant us

You give read-only access in your own platform, and you warrant that you may. Keep it no wider than the service needs. You can withdraw it at any time from your side without telling us first — that is the point of it being granted there.

6. Acceptable use

Do not attempt to reach another customer's data, probe or overload the service beyond ordinary use, or resell it. And do not use GaugeSeal to assess an individual's performance: it counts whether reports are read, not how hard anyone is working, and it is not built to bear that weight.

7. Availability and support

There is no service level commitment while the service is free. It runs as one instance in one region, we watch it, and we will tell you about anything that affected your data. Maintenance can interrupt it. Support is by email, from people who built it.

8. Fees

Free while the service is in its pilot period. If that changes we will give you at least 30 days' notice in writing, and nothing is charged without an agreement you have signed.

9. Confidentiality

Each side keeps the other's non-public information confidential and uses it only for this relationship. This does not cover what is already public, independently known, or required to be disclosed by law — and if the law requires it, we tell you unless we are forbidden to.

10. Intellectual property

The software is ours and stays ours; your data and your contracts are yours and stay yours. If you send us feedback we may use it to improve the product without owing you anything for it.

11. Warranties and liability

The service is provided as it is, without warranties beyond those the law does not let us exclude. Neither side is liable for indirect or consequential loss, or for lost profits, revenue or data. Each side's total liability is limited to the fees paid in the 12 months before the claim — which, while the service is free, is nothing. Nothing here limits liability for death or personal injury, fraud, or anything else that cannot be limited by law.

12. Term and ending it

Either side may end this at any time, by writing. When it ends we stop collecting, you may ask for an export, and we delete on the DPA's schedule. We may suspend an account being used in breach of the acceptable-use clause, and we will say why.

13. Changes

We may change these terms. Material changes are emailed to account members at least 30 days before they take effect, and if you do not accept one, ending the agreement before that date costs you nothing.

14. Law

Governing law and venue: jurisdiction. Nothing here deprives you of the protection of mandatory law where you are established.